Helen Lord, Experian

Helen Lord is Fraud and Regulatory Compliance Director for Experian having worked for the organisation for 18 years. Helen has always worked in the consumer facing arena, initially being responsible for Experian's Consumer Help Service who ensure that the organisation meets its Consumer Credit and Data Protection obligations by providing credit reports and handling any queries about the data held.

Helen then worked with the US in the development of Experian's CreditExpert service which offers credit report monitoring and ID protection on-line. The service assists people in understanding their credit report and alerts them to significant changes that may be indicators of ID fraud.

Helen is now responsible for Experian’s Directors’ Office and a Fraud Team who work closely with the police and are responsible for investigations, data mining and intelligence. The team also ensures that all credit reports are sent to authenticated applicants and leads Experian’s victims of fraud strategy.

The fraud victim
The following subject areas will be covered during the presentation:

• Recent press coverage

• The experience of the fraud victim

• How people become fraud victims

• What our recent research has shown

• What the industry is doing to help prevent people becoming victims and how they are helped if they do