Not only has the economy been challenged by the velocity of market events that have occurred since 2007, but entire industries are under pressure to improve recovery rates and maximise profitability. As macro economic conditions continue to change, portfolios are coming under stress and delinquency levels continue to increase.

In response to these deteriorating conditions, the Collections Forum gave an excellent opportunity to join a range of industry experts to discuss experiences and opportunities to maximise the performance of portfolios within this current climate.

The event opened with a series of issue-based presentations covering all stages of the collections lifecycle from pre-delinquency through to debt sale, exploring the key collections components.

Presentations explored the issues, unique insight and problem resolution of each component, integrated across the stages through an end-to-end case study. The case study also demonstrated how a unique combination of data, analytics and software can maximise recoveries and profitability whilst differentiating between differing customer types.

Following a networking lunch, more detailed roundtable discussions on subjects of particular interest (such as affordability or tracing) were on offer. In addition, a 'blue-sky' roundtable was available to explore unique and additional needs which are not being met and which need solving.

We are committed to supporting our clients during these challenging times and this free of charge event was one of a planned series to share best practice, discussion and ideas to facilitate improvements in profitability for collections and recovery professionals from across the UK.