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Jonathan Westley, Experian
Jonathan has 19 years experience within the financial services sector
covering credit risk across the credit life cycle. During this time
Jonathan has been responsible for designing, implementing and consulting
around, solutions for customer acquisition, account management and collections.
He currently leads the Experian Business Process Consultancy practice.
He has previously worked for global consultancies with a focus on the
collections sector.
Controlling indebtedness, understanding affordability
and maximising collections:
the best practice solution approach
A best practice collections solution is based on customer-centric management
of accounts, providing an overall picture of the customer’s indebtedness
across multiple accounts and channels, enabling the total exposure of
the customer to be viewed across every product they hold. This approach
enables the lenders to assess the extent to which a customer is indebted
and helps in pre-empting potential bankruptcy. Benefits achieved are
early identification of accounts at risk and their propensity to pay,
providing the opportunity for rehabilitation and write-off reduction.
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