Feedback form

We hope that you found your time at The Experian Conference 2007 both informative and enjoyable. In order to improve the service and information we provide our delegates with prior to and during the Conference, we are keen to capture your thoughts and feedback.

All entries received by Thursday 25 October, will be placed in a prize draw for a weekend for two at The Grove.

Please rest assured the information gathered will remain anonymous and will only be used for improving next year's Conference. All personal information will be safeguarded under the Data Protection Act.

Please complete the questionnaire below by selecting the appropriate box or by adding your comments in the spaces provided.

Name
Company

1	To what extent did the Conference meet with your expectations?	Exceeded	Better than	Matched	Satisfactory	Fell below

2	How well did you rate:	Excellent	Very good	Good	Satisfactory	Poor
	Conference organisation?
	Pre-conference registration?
	Conference materials and communication?
	Comments:
3	What did you think of the hotel in terms of:	Excellent	Very good	Good	Satisfactory	Poor
	Food?
	Accommodation?
	Service from hotel staff?
	Hotel facilities?
	Comments:
4	In assessing the value to you of the Conference, how important were the following?	Essential	Very important	Important	Not important	Irrelevant
	Hearing case studies from other companies
	Hearing about new business tools and techniques
	Being updated on industry issues
	Meeting others from within the industry
	Learning more about Experian services and solutions
	Comments:
5	How well did you rate the keynote sessions:	Excellent	Very good	Good	Satisfactory	Poor
	Strategic market overview of retail finance Pat Butler, Partner, McKinsey and Company
	Content
	Relevance

	Retail finance market and issues Mike Rogers, Group Chief Executive, Liverpool Victoria
	Content
	Relevance

	The economic outlook Dr Neil Blake, Managing Director Global Economics, Experian
	Content
	Relevance

	Understanding and responding to customer needs Simon Gulliford, Chief Executive, Simon Gulliford Limited
	Content
	Relevance

	The Psychology of Money Professor Adrian Furnham, University College London
	Content
	Relevance

	The European Consumer Credit Directive Eric Ducoulombier, Acting Head of Unit, European Commission
	Content
	Relevance

	Comments on keynote speakers
6a	Which breakout sessions did you mainly attend?
	Profitable acquisition in difficult conditions		Go to question 6b, then question 6g
	Optimising the value of current customers		Go to question 6c, then question 6g
	Indebtedness, insolvency and collections		Go to question 6d, then question 6g
	Treatment of Dormant Accounts		Go to question 6e, then question 6g
	Fraud and customer identity		Go to question 6f, then question 6g

6b	How did you rate the sessions?	Excellent	Very good	Good	Satisfactory	Poor
	From the coal face - an industry case study John Sutherland, Nationwide

	State of the UK consumer lending market - the roller-coaster has not stopped yet Anthony Sumner, Experian

	Turning applicants into loyal and profitable customers Steve Jones, N4Solutions - An Experian company

6c	How did you rate the sessions?	Excellent	Very good	Good	Satisfactory	Poor
	The optimised organisation Prof Merlin Stone, Bristol Business School

	The challenges and rewards of growing internationally through the implementation of a customer-focused approach: the Santander Group experience Juan Andres Yanes, Santander Group

	Customer management - long term, short term, now term! Chris Slater, Experian

6d	How did you rate the sessions?	Excellent	Very good	Good	Satisfactory	Poor
	Consumer insolvency in the UK Paul Russell, Experian Decision Analytics

	Controlling indebtedness, understanding affordability and maximising collections: the best practice solution approach Jonathan Westley, Experian

	The practical experience of a customer centric approach to collections -ABN AMRO case study Martin van Loon, ABN AMRO

6e	How did you rate the sessions?	Excellent	Very good	Good	Satisfactory	Poor

	The Consumer perspective Toby Eccles, Unclaimed Assets Commission

	View from the Building Societies Brian Morris, The Building Societies Association

	The view from implementing legislation - the Irish Experience Peter Graham, Grant Thornton

	Dormant Accounts - Far from a sleepy topic Mike Regnier, HBOS

	Help at hand: Review of resources available Keith Hollender, Unclaimed Assets Register, Experian and Martha Catterall, Experian

6f	How did you rate the sessions?	Excellent	Very good	Good	Satisfactory	Poor

	Fraud through the eyes of the fraudster Prof. Martin Gill, University of Leicester

	Tackling fraud on a global basis Derek Wylde, HSBC

	Creating a fraud prevention strategy in emerging markets - Renaissance Capital case study Fernando Silva, Renaissance Capital

	Comments on sessions
6g	Did you attend any of the other breakout sessions?
	If you attended any other sessions, please rate them above.	Yes	No
6h	Do you find it useful to mix and match the sessions?
		Yes	No
7	How well did you rate the breakout sessions / workshops on day two:	Excellent	Very good	Good	Satisfactory	Poor
	Best practice in data and scoring - the key to profitable lending Anisa Byrne, Experian and Paul Russell, Experian Decision Analytics
	Content
	Relevance

	Mortgages and secured loans - challenges at the top of the market Steve Jones, N4Solutions - An Experian company and Jill Gratton-Fisher, Experian
	Content
	Relevance

	Credit and store cards - making money in a cut-throat market Colin Wrigley, Bill Hill and Chris Slater, Experian
	Content
	Relevance

	Automotive Finance - customer management and winning the point of sales battle Paul Rout, Justin Furse and Chris Clark, Experian
	Content
	Relevance

	Staff fraud and background check Anne Green, Experian
	Content
	Relevance

	Utilising data assets in the payments process to combat error and fraud Mark Bish, Eiger Systems - An Experian company
	Content
	Relevance

	Comments on breakout sessions/workshops
8	Would you consider traveling to another European country to attend this Conference?
		Yes		No
	If yes, which country?	France	Germany	Ireland	Italy	Spain
	Other?
9	Would you be interested in presenting at future Experian Conferences?
		Yes		No
10	In your opinion, how many days is the ideal length for this type of Conference?
		1	1.5	2	3	4
		5
	Comments
11	To what extent do you think the Conference delivered value for you or your organisation?	Excellent	Very good	Good	Satisfactory	Poor

	Comments
12	What was your main reason for attending the Conference?
	Networking
	Learning about Industry issues
	Learning about Experian solutions and services
	Other
13	In your opinion:
	What was the most useful element of the Conference?
	And the least useful?
14	How did you rate the Gala dinner and evening entertainment?	Excellent	Very good	Good	Satisfactory	Poor

	Comments:
15	Other comments

Thank you for completing our questionnaire. Your feedback is valuable to us and will be used to improve the service and information with which we provide our clients prior to and during the Conference.
All entries received by Thursday 25 October, will be placed in a prize draw for a weekend for two at The Grove.