Conference format
Day one comprised both keynote presentations from high-profile industry speakers and five issue-based streams, covering a wide range of topical subjects:
- Profitable acquisition in difficult conditions
(please note this stream was repeated in the afternoon of day one) - Indebtedness, insolvency and collections
(please note this stream was repeated in the afternoon of day one) - Optimising the value of current customers
(please note this stream ran in the morning of day one only) - Fraud and identity management
(please note this stream ran in the afternoon of day one only) - Treatment of Dormant Accounts
(please note this stream ran throughout day one)
Day two included keynote presentations, as well as interactive workshops on vertical sectors and presentations including:
- Best practice in data and scoring
(please note this workshop was repeated after the break) - Mortgages and secured loans
(please note this workshop was repeated after the break) - Credit and store cards
(please note this workshop was repeated after the break) - Automotive Finance
(please note this workshop ran once only) - Utilising data assets in the payments process to combat
error and fraud
(please note this presentation ran once only) - Staff fraud and background check
(please note this presentation ran once only)