Agenda - Day one - Monday 1 October

For further information on the sessions, please click on the presentation title.


9.30	Welcome and opening remarks Phil Cotter, Experian
9.45	Strategic market overview Pat Butler, Partner, McKinsey and Company
10.15	Retail finance market and issues Mike Rogers, Group Chief Executive, Liverpool Victoria
10.50	Break
11.20	Streams
11.20-13.00	Profitable acquisition in difficult conditions Chair: Steve Kilmister, Experian	Optimising the value of current customers Chair: Jo Buxton, Experian	Indebtedness, insolvency and collections Chair: Brian Dewis, Experian	Treatment of Dormant Accounts Chair: Gillian Key-Vice, Experian
11.20	From the coal face – an industry case study John Sutherland, Nationwide	The optimised organisation Prof Merlin Stone, Bristol Business School	Consumer insolvency in the UK Paul Russell, Experian	The Consumer perspective Toby Eccles, Commission on Unclaimed Assets
11.55	State of the UK consumer lending market – the roller-coaster has not stopped yet Anthony Sumner, Experian	The challenges and rewards of growing internationally through the implementation of a customer-focused approach: the Group Santander experience Juan Andres Yanes, Santander Group	Controlling indebtedness, understanding affordability and maximising collections: the best practice solution approach Jonathan Westley, Experian	View from the Building Societies Brian Morris, The Building Societies Association
12.30	Turning applicants into loyal and profitable customers Steve Jones, N4Solutions - An Experian Company	Customer management – long term, short term, now term! Chris Slater, Experian	The practical experience of a customer centric approach to collections – ABN AMRO case study Martin van Loon, ABN AMRO	The view from implementing legislation - the Irish Experience Peter Graham, Grant Thornton
13.00	Lunch
14.00	Streams
14.00 - 16.10	Profitable acquisition in difficult conditions (Repeat of morning sessions) Chair: Steve Kilmister, Experian	Fraud and customer identity Chair: Gary Wood	Indebtedness, insolvency and collections (Repeat of morning sessions) Chair: Brian Dewis, Experian	Treatment of Dormant Accounts (Continuation from morning sessions) Chair: Gillian Key-Vice, Experian
14.00	From the coal face – an industry case study John Sutherland, Nationwide	Fraud through the eyes of the fraudster Prof. Martin Gill, University of Leicester	Consumer insolvency in the UK Paul Russell, Experian	Dormant Accounts - Far from a sleepy topic Mike Regnier, HBOS
14.35	State of the UK consumer lending market – the roller-coaster has not stopped yet Anthony Sumner, Experian	Tackling fraud on a global basis – HSBC case study Derek Wylde, HSBC	Controlling indebtedness, understanding affordability and maximising collections: the best practice solution approach Jonathan Westley, Experian	The Government view Keith Hollendar, Experian
15.10	Break
15.40	Turning applicants into loyal and profitable customers Steve Jones, N4Solutions - An Experian Company	Creating a fraud prevention strategy in emerging markets - Renaissance Capital case study Fernando Silva, Renaissance Capital	The practical experience of a customer centric approach to collections – ABN AMRO case study Martin van Loon, ABN AMRO	Help at hand: Review of resources available Keith Hollendar and Martha Catterall, Experian
16.10	Closing remarks	Closing remarks	Closing remarks	Closing remarks
16.15	The economic outlook Neil Blake, Experian
16.45	Understanding and responding to customer needs Simon Gulliford, Chief Executive, Simon Gulliford Limited
17.15	Day one closing remarks
17.30	Close of Day one
19.30	Pre-dinner drinks
20.15	Gala Dinner